WHAT IS THE STANDARD TURNAROUND TIME FOR APPAREL ORDERS?
Screen Print – 5-7 days after sign off of proof and deposit paid
Digital Print - 5-7 days after sign off of proof and deposit paid
Samples – Depends on current work load - 3 - 10 days
DO YOU HAVE AN EXPRESS OPTION?
We may have rush options available based on the number of business days given to produce as well as the size of the order. Please expect to pay at least 40% extra as we have to work over time to fill these orders.
WHAT ARE YOUR SCREEN PRINT MINIMUMS?
We prefer runs of at least 50pcs, but if you are a repeat customer or just really nice we may bend the rules for you.
DO YOU SAMPLE FOR SCREEN PRINTS?
We can do sampling, however we we expect your order run to be at least 250pcs. If the order is for a small run we recommend a digitally printed sample to check for sizing / layout etc.
CAN I SUPPLY MY OWN BLANK GARMENTS TO PRINT ON?
Yes you can, however we request you supply a couple extra so we can test print on them, as every blank behaves differently. Some blended fabrics are unsuitable for printing and we will refuse some material blends at times.
WHAT IF I RECEIVE MORE OR LESS THAN I ORDERED?
There is an industry standard of 5% overs / unders. Sometimes mistakes do happen as these garments are printed by humans. Sometimes a thread gets into the print etc. If you require 100% of your order to be exact, we recommend ordering a couple of extra tees just in case.
WHERE DO YOU SHIP TO?
We ship Australia wide, and have different shipping services available. We always try to use an economy service, so if your order is extremely urgent we ask that you take care of the shipping as we are not responsible for any shipping delays.
CAN I PICK UP MY ORDER WITHOUT PAYING?
Unfortunately all orders must be paid in full prior to pick up.
HOW CAN I PAY FOR MY ORDER?
After you have received your invoice you can pay several ways.
/ Direct deposit into our account
/ Credit card over the phone (this does attract a 1.5 % fee)
/ Credit card in person (1.5% fee)
HOW COME YOUR PRINTS ARE SO AWESOME?
We just bring it. Show and prove, words to live by.
HOW LONG DO YOU KEEP SCREENS FOR
Normally 6 months, unless they are in high demand, then we will keep longer